Thank you for taking the time to share your feedback with us. Providing high quality care is so important to us and we are keen solve any of your concerns. We have discussed your husband’s bathing preferences with him and have altered his care plan according to his wishes. We are keen to review these arrangements with both you and your husband to ensure that you are both happy.<br><br>Our staffing ratios are the highest in the area with 4 carers and 1 nurse for every 15 people. We aim to get to everyone as soon as and as quickly as we can. Following our discussion with you we now understand that the delay in attending to your husband was a one off incident and you are happy with the arrangements we have in place.