Thank you for taking the time to review Greenacres.  Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Carehome Manager to discuss the points you have raised.  We understand the team at Greenacres have contacted you directly, and will discuss your concerns with you, to ensure they are resolved to your satisfaction. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.