Thank you for taking the time to review Howdon Care Centre. It disappoints me to read the issues you’ve raised about the service here. I can assure you that all of the team here are always kept fully up to date with important information about the residents who are always at the heart of everything we do here. Since receiving the review I have investigated all of your points thoroughly and have wrote to you with my findings. I would be happy to discuss anything further with you in a meeting if required. Best wishes, Ruth Todd.