We listen to all our resident’s feedback and we are sorry to note some of the comments in your review on this occasion. However, we are pleased to see that there were still positive aspects to your review and that most importantly you have identified particular members of staff who are excellent and love caring for others. At Menwinnion we pride ourselves on our caring professional staff. We seek to ensure that we provide a happy environment for all our residents and that they receive high quality residential care tailored to their individual needs. We take all comments on board to enable us to make improvements where necessary which enables us to continue to maintain our excellent reputation. We thank you for taking the time to provide your feedback.