Signature House has experienced issues with the housekeeping aspect of the service as this was previously managed by an external contractor. We have since ended the contract with this provider and have taken the services in house. We are in the process of recruiting a full team of housekeeping staff to ensure that the cleanliness of the home is maintained to the highest standard we expect. The Trust operate with staffing levels above those required to meet the level of dependency of our residents, this is reviewed on a monthly basis using a dependency tool that then calculates the hours required to meet the needs of the residents. I am sorry that you feel that they have not been adequate at times and hope that you have approached the manager with your concerns to enable us to review the issues that you have experienced. We always welcome direct feedback to enable us to review our services continuously. Thankyou for your feedback.