I would like to apologise to the family if they feel that they didn’t see me enough.  I try to have an open door policy and offer relatives and residents meetings when I arrived at the home and on regular basis after that.  I try to accommodate all relatives, as some work during the day,  by having a ‘drop in’ manager’s surgery first Tuesday of every month till 7pm. I do appreciate that this isn't always suitable and will try to offer an alternative.  <br><br>Relatives can discuss any concerns they may have directly to me.  I understand that at the difficult time with your loved one these options may not have been suitable and I am pleased that our house manager was able to support you at your time of need, again please accept my sincere apology to you and your family members.  Your feedback has been most welcomed.