Many thanks for taking the time to review Regents View Care Home - we do appreciate all comments and feedback on the service we provide. I have looked into the issues you have raised and can confirm that we invited relatives in as we believed a familiar face and voice may have helped calm your relative, as research has shown that this can sometimes relax agitated residents. Staff understood that relatives were unable to make it due to other commitments. We as a team were looking at all options to minimise risk and ensure your relative was as comfortable as possible. I’d be happy to talk further with you about this so please get in touch if you wish to do so. Kind regards, Ian Hindhaugh.