We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We have addressed this with all and  hope that once the training company responds to us and books the training, that this will help to allay any concerns. We encourage all residents and relatives to raise any concerns with us at any time, and I would be very happy to discuss with you in person when you are next visiting the home.