Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. We are glad to hear your Mum is happy and settled.<br>The health, wellbeing, safety and happiness of Residents are our top priorities.<br><br>Paperwork is an essential part of the process to ensure we are able to complete quality checks and ensure care remains appropriate to the individual; we review documentation regularly to ensure that paperwork is kept to acceptable levels.<br>Please be assured all of our Homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.<br>Thank you again for your comments.  We value all feedback and ensure it is recorded and acted upon.