Dear Sir, thank you for your valuable feedback.  We are very sorry that we weren’t able to meet your expectations and you feel the way you do about your experience at Clayburn Court.  We pride ourselves on providing high-quality, person-centred care and our robust assessment process ensures we can provide this in a way to meet each individual’s needs and enrich his or her life accordingly. Where we do not feel we can provide this service we will be open and transparent about the reasons why and recommend an alternative option wherever possible.