Thank you for your comments.<br>We are sorry that we had to give you notice to take your mum from our Care Home. We did so in your mum’s best interests because she needed a Nursing Home.  Although we gave one month’s notice we continued to care for her for 4 months until a vacancy arose in the Nursing home of your choice. <br>Most of your family’s visits were around meal times; at which times Residents’ activities are not carried out. All of our residents who currently sit in the conservatory are mobile and able.<br>When a resident’s abilities deteriorate, as was the case for your mum, 2 staff are required to toilet, until a suitable Nursing Home can be found for them; the staff levels in the main lounge can momentarily be lower during that short time.<br>Our staff are very caring. We do not employ agency staff but go to great lengths to recruit dedicated carers.