Thank you for the time you have taken to provide us with feedback. I hope that you felt able to inform the person in charge on the day you visited your aunt of the concerns that you have mentioned, I will certainly follow this up. I would be very grateful if you would contact the Home Manager to discuss the issues you have with the care and support as you have rated this as poor. We are always looking to improve our service and therefore would like to understand what the issues were. Many thanks