Dear Gerald,<br>Thank you so much for completing the carehome.co.uk review card as we value all feedback.  We operate an open and honest policy. We were aware of a sudden drop in our hospitality service over the last couple of weeks due to unforeseen absences, which were quickly replaced. I do hope that you now find the hospitality service is back up to the Barchester standard. <br>In light of this review the Management team would like to offer you lunch at our expense for you and your wife to dine with your relative. Please do not hesitate to contact the Management team for any future queries you may have.