Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.<br>You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs. <br>We endeavour to have a dedicated Activities Co-Ordinator at each home to ensure a range of engaging and enjoyable activities are provided for all Residents, based on their individual likes and preferences.  We have also provided all homes with a minibus so that day trips can be arranged for Residents. <br>Sometimes, due to staff sickness or vacancies, we are unable to deliver the programme of activities we want to.  Please be assured that in these situations we are working very hard to rectify the situation as quickly as possible. We apologise again for the inconvenience caused during these times. <br>Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most. We are delighted to welcome families and loved-ones to share in mealtimes, and the Sunday roast is a special time at many of our homes. <br>The Home Manager operates an open door policy; please feel free to pop in for a chat at any time to discuss any concerns you may have.<br>Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.