Manor Park welcomes all feedback both positive and negative. We have a dedicated team of professional nurses and carers and continually strive to provide excellent quality of care to all our services users. Our residents are at the very heart of everything we do and we were deeply saddened that a family member felt we had failed to do that in any way. We have introduced several new initiative this year including new spring/summer menus, activity programmes and electronic care plan & documentation systems. Our residents and their families are encouraged to attend care plan reviews and regular meeting to promote partnership working and inclusion. We will continue to seek improvements, promote person centred care, reflect on practice and educate our team in order to provide them with the knowledge and skills needed to carry out theirs valued roles within the Home.