We’re grateful for your feedback and I would like to assure you that we take all your concerns very seriously indeed. We’re very proud of our excellent reputation at Manor Lodge and if we have fallen short of this in any way we will of course address this immediately. Since submitting your review I understand that you have been able to meet with the home manager and other key individuals to discuss your sister’s care and I hope that you are now reassured. Thank you for taking the time to submit these comments and of course do let us know if you have anything else you’d like to raise and we’ll be more than happy to help.