We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and I understand that since submitting your review you have spoken to the home manager about how good you feel the team are at the home, which is great to hear.  Recruitment is a high priority for us and we pleased to have several new team members starting very soon. Over the last 6 months there has been no use of agency staff and this has been a huge benefit to residents and their continuity of care. We hope that you feel reassured and of course do let us know if you have anything else you’d like to raise and we’ll be more than happy to help.