We are sorry that on this occasion, the respite stay was not a fully enjoyable experience.   I would like to respond to some of the comments, to help clarify.  Our evening meal time is always at 4.45pm and never at 3.45pm, as commented.  The residents range in ages  with varying health.  Our main meal of the day is served at 12.45pm, where a  resident afterwards might choose to enjoy a short nap in an area of the home of their choosing.  Our activities, whilst we try to please everyone, if a resident chooses not to take part or not to make use of the other seating area, we have to accept their choice and opinions.  Our priority is for residents to feel that this is their home at all times, whether the stay is long term or respite and able to make their own decisions.  Our apologies again and will also use this information as part of our own review process.