Thank you Ian, for your "Excellent" review of our service.  We are delighted to know that you always felt reassured that Mum was in our safe and caring hands, for the last four years of her life.  Thank you too, for your compliments about the lack of disruptions to our residents and your professional judgements about our extensive refurbishments.  We are always mindful that our residents quality of life and enjoyment are at the forefront of all our decisions.