We are surprised to read these comments as none of the issues were raised in the two and a half years we cared for your loved one. All our staff are trained in manual handling and supervised on a two monthly basis. At a Consultation meeting on 2/06/14 families were consulted regarding proposed changes to the nature of our business ie: delivering nursing care only. It is not our policy to give notice because residents are social services funded. In fact 75% of our residents are local authority funded. We have recently been audited by local authority who were very happy with the care delivered. Our CQC report shows we are compliant in all areas and we have a good rating. With reference to the recent newspaper article, please be assured that it is related to an individual RN practices and these practices were reported immediately to safeguarding and CQC and the NMC at the time. The RN was removed immediately from the service, ensuring the safety and well being of our residents remained paramount at all times.