Thank you for taking the time to review Frethey House, we really appreciated your feedback. At Frethey House we take great pride in ensuring we deliver high quality care and facilities, including high quality nursing. We are sorry to hear you felt the nurse was unable to understand your conversation, especially at such a difficult time. At Frethey House, our care staff are trained to the highest standards and we are committed to providing the highest quality of care. We always welcome the opportunity to improve, and welcome any further feedback, should you have it.