We would like to thank you for taking the time to give us feedback.  Unfortunately, at the time of your visit we were having ongoing issues with the lift to the first floor, however, a new lift is being installed week commencing 27th June which will ensure that all residents are able to access the ground floor. In addition, usually individuals who come to the home for a holiday, stay in our designated ground floor room but on this occasion that room was already in use meaning that we were unable to accommodate you in this room.  It is also very nice to hear such lovely compliments and expressing your appreciation for the staff here at Hickathrift House. I have shared your comments with everyone that was involved in your care. I can tell you it means a great deal too each and every one of them and makes me incredibly proud as their manager. We consistently strive to provide top quality care and so to hear from those using our services that they feel happy and satisfied is always satisfying. It is always a great pleasure for me to share this feedback with the whole team here. We look forward to welcoming you back again soon.