I am so pleased to hear you and your family are happy with our home and the care your father receives. We always support our residents to sit outside and will always open the doors leading out onto the gardens if they would like to do so, however as a home where many people are living with dementia we do need to ensure they are safe so don’t leave the doors unlocked. In terms of having lighters, we always support residents to go outside and smoke whenever they choose to but again, with so many residents living with dementia it is important that lighters are kept in a safe place. I do hope you understand that everything we do is for our residents’ safety and well-being but if you would like to discuss this any further please don’t hesitate to contact me.