We are always seeking feedback from relatives and visitors to the home as well as from the residents who live here.<br>We send satisfaction surveys to residents, relatives, staff and professionals to ensure we continue to provide a quality service to all our residents.<br>After reading Bills feedback I contacted him and invited him to meet with me to discuss his feedback and how we could improve. Bill did not feel we needed to meet and said that 90% of the service we provide is excellent.<br>We discussed activities and the choices on offer. We do provide a varied choice and have begun to use the garden to play bowls etc. <br>We have also started a D.I.Y. club and gardening club.<br>This will be held in the afternoons, times will be advertised and residents informed.<br>We also discussed the food choices, Bill stated that at times his Dad has said the food can be bland and he likes curries etc.<br>We do provide curries and spicy foods as part of our lunch menu. As Bill usually visits around tea time he may not have seen these choices provided.<br>I have assured Bill we will in future keep him informed more about the activities offered and what ones his dad has taken part in.<br>We will also inform him about the meal choices and what dad has chosen.<br>Thank you Bill for your feedback.<br>I hope our discussion was helpful.<br>Lin,<br>Home Manager