It is pleasing to see Della's mainly positive remarks about the care her Mother receives and has received with us for a number of years.  With regard to the cleanliness of the bedroom we take pride is providing a homely atmosphere part of which is carpets in the bedrooms which can prove at times difficult to maintain/clean but we think them far homelier than linos or other similar floor coverings (these are easier to clean but we do not think they give a homely feel in the bedrooms and communal areas).  We have a check list for the rooms which include cleanliness and now we are aware of this concern will speak to Della to try and see what dates the room was not clean and ensure this does not occur again.  With regard to the drawers these have been replaced (prior to this review being received by us) and we did speak to Della when she raised the concern about 3 weeks ago with us saying we would try to mend or if not able to order a new set - the handy man tried another mend (they have had his attention on a previous occasion) but advised that a new set of drawers would be best and thus they were ordered.  We have also asked that if possible the family sort through the drawers as they are for really designed for clothes but currently have quite a few books and magazines stored which make the drawers quite weighty leading to problems with the drawer runners (the problems in the past).  We will speak to Della to provide this feedback to her in person and ensure that the action we have taken meets her concerns.