Thank you very much for sending your review of the home. Your feedback is a valuable part of the improvements the Home Manager and his team are working so hard to make in the home. The home has very recently changed provider and Harbour Healthcare are investing heavily in the home to ensure that reviews such as yours are lifted from 'good' to excellent' in all areas. please feel free to review us again in the coming months to let us know how we are getting on. Kind Regards