We welcome all comments that will help us improve our services and we take them seriously. We are sorry that in this instance NP was not happy with some aspects of the care provided to his mother in law. We have recently made some changes to our catering service to enhance our resident dining experience and have introduced a new spring and summer menu offering a choice of appetizing and nutritionally balanced meals. We seek regular feedback from residents about the choices of meals that are served and this helps us to plan our menus. If a resident does not like the dish they have ordered we will always try to provide an alternative that is more to their liking. Mealtimes at Hempton Fields are an enjoyable, social event. During a recent visit from our regulator where mealtimes were observed, it was commented that ‘ Food was served hot from the kitchen and looked ‘home cooked’, wholesome and appetising. The meal was a friendly and communal experience’.<br><br>Residents are encouraged to eat with additional portions available. Where residents require support to eat their meals, staff are caring, patient and discrete. Our team will assist people with their menu choices. We ask what residents want to eat in the morning and check again at mealtimes in case they have changed their mind. Where residents require special diets, for example, pureed or fortified meals, these were provided. <br><br>The most recent CQC report, dated March 2016, rates the home as good and includes numerous positive comments from residents and their relatives about the standard of care, quality of staff and management who have not changed. These included that the management team conducted regular audits to monitor the quality of service and learning from them to make improvements.<br><br>If there is anything you would like to further discuss, please do not hesitate to contact customercare@brighterkind.com or pop into the home anytime.”