We’re very grateful for your feedback and I would like to assure you that we take all your concerns very seriously indeed. Since submitting your review I understand that you have been able to discuss your grandmother’s care with the home manager and I hope that you are now reassured. In regards to team changes we do understand how important consistency is for residents, but to maintain levels of care around team changes, holidays and illness this does sometimes mean different team members on a suite. <br>Of course, each resident has a detailed care plan to ensure that care remains to our high standards and new colleagues always work hard to build relationships with residents as soon as they start. In regards to activities, we have a detailed weekly activity plan that covers a wide range of interests and we support residents to continue to take part in the hobbies and pursuits that they love. Of course, if a resident does not want to take part in an activity, we respect their right to choose and would never dream of making someone take part if they did not want to. <br>I understand that your grandmother enjoys the spa activities every Friday and getting her nails done – of course, if there are other activities she would also enjoy that we do offer currently, we would be more than happy to look into this for you. <br>Thank you for taking the time to submit these comments and of course do let us know if you have anything else you’d like to raise and we’ll be more than happy to help.