Thank you very much for the feedback, we feel it is really important to hear the good comments and equally the not as good.<br>The new manager of St Margaret's is now in post.  Lucy Duffin is an experienced manager with a track record for improving care home services. She is very passionate about person centred care and in particular activities based upon individuals preferences and individual goals.  Lucy is meeting with activity leaders on a weekly basis and has also recruited a third activity leader for the home. In addition to this very positive news for St Margaret's residents, Lucy and the activities team have now introduced brighterkind’s Wishing Well scheme.   The Wishing Well scheme is really centred around understanding our residents, finding out about their life story and getting to know the things they would really like to do, so that our caring team can help to make their wishes a reality – there have been some amazing success stories across brighterkind and the team are keen to get going with this in addition to the home’s daily activities programme. <br><br>The team at St Margaret's have been really wonderful in the period where they had a period of disrupted leadership, they showed real strength of character and passion for their roles. However, the feedback from the team since Lucy has arrived is positive.  The team feel more settled and eager to grow in their roles.  The feedback from Lucy is also very positive, she is really enjoying her time and is very focused on addressing any issues.