“Thank you for your various comments about our care standards and the multiple excellent ratings you have given. Thank you also for your honesty about the change of Home Manager. We do appreciate how any change in the Home Manager can initially be unsettling. Please be reassured that Maggie, our new Manager at Brook View, has transferred just a short distance from a neighbouring Colten Care home. She has a great deal of experience in management and we are confident that any sense of unsettlement your father may have will be extremely short lived as he and his fellow residents and Maggie all get to know each other.”