Thank you for raising your concerns and we are very sorry if this was your experience. During the 12 months since your Mum lived in the home, Sunnyside has recruited an  experienced new manager and deputy manager. We carry out regular monitoring checks to ensure that staff are working effectively and the home has a daily programme of activities which all staff participate in supporting and promoting. Following an inspection from the local authority in February this year the feedback regarding staff interactions was positive and evidenced that staff were responding in a supportive manner to meet people’s needs. HC-One aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. We are committed to delivering this vision through recruiting, training and staffing our homes with all permanent HC-One carers and nurses.