I am very sorry to read that you would be unlikely to recommend Harmony House to others and that you feel some areas are of a poor standard.<br>We take all concerns seriously and would like to invite you to raise any concerns that you may have with myself, the Regional Manager, so that they can be discussed in detail. I hope that we can make improvements and that you will be able to follow this review up again in the near future with more positive comments if you feel that things have improved.