Thank you for your comments. We welcome all feedback that will help us to improve our services.  <br><br>Sutton Valence provides care for residents with high dependency nursing needs. Our residents chose to sit in the lounge, conservatory and also on occasion on their own. The Sutton Valence team offer a range of planned activities and also spend quality one-to-one time with residents who prefer to stay in their rooms. We have also introduced our Magic Moments recreation and activities programme. The programme aims to encourage well-being by concentrating in equal measure on the mind, through mental agility; the body, through fitness and mobility; and the soul, through entertainment and personal interests, continued learning and emotional engagement.<br><br>We have recently made some changes to our catering service to enhance our resident dining experience and have introduced a new “Spring and Summer Menu” offering a choice of appetizing and nutritionally balanced meals. The Sutton Valence team seeks regular feedback from residents about the choice of meals served and this helps us to plan our menus. Furthermore, a new Chef is commencing post on the 15th August here at Sutton Valence.<br><br>The issues you mention have been discussed with the manager. If there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Carla Wilson, Home Manager.