Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.<br>We note you have highlighted concerns about the activities programme on offer at the home, and apologise if we have fallen short of the high standards we aspire to.<br>Currently there is one full time and two part time Activities Coordinators. Another full time Activity Coordinator is recruited to post but we are awaiting a start date pending final checks.<br>There are two Activity Coordinators who are allocated to focus on big events relating to the cultural and spiritual aspects of Residents lives. They also organise concerts, choirs, dance groups and Resident outings. The third Activity Coordinator solely conducts one to one activity with our bed bound Residents and group activities in the afternoon.<br>HC-One Limited works in partnership with attend, which is Friends of One Tower Bridge Road. Attend looks for volunteers who can offer Residents friendship and social and recreational activities.<br>There is also a planned monthly activity calendar which is displayed on the unit in order to inform relatives of activities which will be carried out during the month. Recently we have introduced the Tower Bridge Care Home newsletter to share our previous month’s valuable moments. The newsletter is available in the Residents rooms and reception.<br>Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.