Thank you for your comments. <br>I am sorry you experienced inconsistencies in the staff and food. We would welcome the chance to discuss this in more detail with you, so please feel free to get in touch with us directly if you would like to provide more specific feedback.<br>We continually review and develop our recruitment and HR processes to ensure our staff fit with our caring ethos, and always take feedback into consideration. And, indeed, the same applies for the recipes and techniques our chefs use in the kitchen.