Thank you for your comments. We welcome all feedback that will help improve our care services. <br>We are sorry that in this instance we have not been able to achieve excellence in all areas of this review of Ashbourne Court. <br><br>We have recently made some changes to our catering service to enhance our resident dining experience and have introduced a new “Spring and Summer Menu” offering a choice of appetising and nutritionally balanced meals. The Ashbourne Court team seeks regular feedback from residents about the choice of meals served and this helps us to plan our menus, ensuring that all meals offered are appropriate for each resident. If there is anything specific your relative would like to be included perhaps this could be discussed the next time you visit our home. <br><br>In relation to the fire alarm testing, unfortunately, we are unable to lower the volume of this due to health & safety regulations. But the routine fire alarm tests are planned for and occur every Monday at 10.30am,  which staff members and residents are fully aware of, enabling the staff to and support and assist the residents as per their needs.<br><br>According to the building structure and parking plan, there is, unfortunately, no more parking facilities available on the premises but we always do our best to accommodate visitors and families. If they haven’t got a parking space please speak to the Receptionist for an alternative arrangement, this is something that has been discussed in the Resident and Relative's meeting. <br><br>If there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com or pop into the home to speak to me anytime. Many thanks, Rajesh Ayyappan, Home Manager.