Thank you for your review. I am sorry to hear that we have not consistently reached your expectations related to the care provided. <br>As a company we actively seek feedback from our families and visitors, and any constructive criticism and feedback enables us to maintain and improve the services we provide. We operate on an “open door” policy and ensure any concerns raised, receive prompt attention.<br>Our chef is always happy to discuss any aspect of the food service and will on request provide individualised menus in addition to the choice offered.<br>The activity team offer one to one reminiscence and pamper sessions in rooms, and as of 10 August personalised entertainment sessions will also be on offer to clients in their rooms.<br>Your comments will be passed onto the staff group.