Thank you for your comments about the excellence of the staff, care, food and entertainment at Linden House. On your point about ventilation and the extent to which windows can open in bedrooms at a dementia care home, please accept that the safety, comfort and wellbeing of all our residents is always our overriding priority. As part of that focus, we put great store in enabling residents to enjoy fresh-air experiences both in the beautiful gardens at our homes as well as on outdoor trips. We fully appreciate that access to fresh air, inside and outside, is central to people’s everyday quality of life. While it may seem overly restrictive to observe health and safety rules on how far windows can be left open, particularly in warm summer weather, we are required to do so under the law. We know some of our residents would like to open their windows further than is allowed, and we totally understand their feelings, but in this case the law is the law and we have a responsibility to stand by it. Thank you again for your review.”