We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We continually strive to prevent malodour in the home by ensuring the carpets are cleaned and rooms are aired on a regular basis. Following your feedback, we immediately arranged for the carpets to be shampooed throughout the home and we hope that you will see an improvement next time you visit.