Thank you for review. The concerns you have raised back our own vision and business plan for the next twelve months, which is always good to know the Home and its service users and families have the same direction. We are looking to give a face lift starting with the communal areas and then followed by the bedrooms, introducing new carpets, colour etc. The clearing of the car park has also been factored in with clearance of unwanted items around the Home, garden to be sorted once a new handyman is placed at the Home. The delay on this has been due to funding discussions with our boroughs taking longer than anticipated, but we have found alternative means now so please bear with us as changes will be coming. I also thank you for the comments in regards of the care shown by all the staff.