Thank you for taking the time to review Springfield Care Home - we appreciate all comments and feedback on the service we provide. Since reading your review I have investigated everything you have mentioned and would be happy to talk in more detail with you about your concerns. We have received no comments or complaints regarding any of the things you have mentioned. Senior members of the team do a walk around each day to ensure the home is safe and clean. We are also never short staffed and our rotas are always in line to meet recommended staffing levels. As mentioned I would be happy to discuss the issues in more detail so please do not hesitate to contact me. Best wishes, Michelle.