With regard to the vegetables, we have an availability on demand. Hot meals are always available at supper, the residents are asked which they would prefer. We now have an activity co-coordinator in post and she has already arranged visits out and these have been a success. The local school children and nursery have been into the home and will continue to do this after the school holidays. The home is supported with Pastoral services that are available on request as well as services for Christmas and Easter. Shortly there will be regular Sunday Services.
We have also had a clothes party within the home that residents and family members attended.
We have also arranged with a newspaper company to deliver papers as this was requested.
If the individual concerned would have spoken to the Manager directly, these matters could have been addressed before it became an issue.