Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.<br><br>We note your concern regarding the response to your complaint and sincerely hope that you will accept the invitation we had extended to you, to come in and discuss this further.<br><br>Thanking you again for taking the time to provide really helpful feedback about the home.<br><br>The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.