It is unfortunate that when Harbour Healthcare recently became the provider for the home, some immediate decisions had to be made to ensure the resident's well-being and to secure the long-term future of the home. Recruitment and training of staff was a high priority, as was the introduction of policies and procedures to put in place recognised best practice in the care sector. You have given some examples of the poor standards which were acceptable in the home in the past. As explained to you by the Regional Manager, this all-encompassing review of services and resident care necessitated some residents moving rooms to ensure that their needs could be met in the appropriate areas of the home with the appropriate staff teams. <br>The room moves were not without thought, families were contacted with the opportunity to discuss the plans and all rooms to which people moved were freshly decorated prior to moving in. As you highlight, due to the design of the home, room sizes vary but in the defence of the home, fee levels paid by yourself and other families have reflected this and rightly so.  <br>So our apologies again that a room move had to happen, but it was necessary on this occasion, solely for the sake of care provision, your father's care is first and foremost in our considerations and we will never compromise on this. I am sure that you agree that well-being and care of a resident is paramount and room size further down the list of priorities. Harbour Healthcare are committed to the support of the staff team and residents and with hard work and dedication we are sure the home will flourish. Changes are happening now and our residents and visitors are giving some very positive comments. Kind regards