We welcome the comments provided and would highlight that since the purchase of St Michaels Care by Arcus Capital LTD in April 2016, there has been a number of changes implemented to improve both the quality of care and the resident's facilities. In July 2016 we started on a 12 month refurbishment program of all the bedrooms, communal lounges and dining rooms at St Michaels, which will included a replacement of all bed linen and towels etc. In addition to improving the quality of the facilities at St Michaels, we have also expanded the team with the recruitment of a new activities organiser to improve the quality of life for our residents, plus a reception team. We believe this, along with our commitment to regular reviews of care and nurse staffing levels, will ensure that the quality of care remains high at St Michaels and that we continue to build on the “Good” rating provided by CQC earlier in 2016.”