Thank you for taking the time to give this feedback, which is always appreciated and helps us improve. <br><br>There has been a small amount of staff turnover this year, which is an inevitable part of running any operation, and we do our best to keep the impact of this to a minimum for residents. We have increased our overall staff numbers in the same period, and we are working closely with new starters to provide comprehensive training. <br><br>We are sorry to hear that your recent experience has not been as consistent as usual. We certainly aim to live up to the high standards of support, cleanliness and activities provision that our customers rightly expect, and we trust this will soon be your experience at Ingersley again.