Thank you for taking the time to review Midfield Lodge Care Home - we appreciate all comments and feedback about our home. After reading your review I would like to offer my sincere apologies that you felt this way - we ensure our team are professional and respectful at all times so this isn’t something we would expect. We receive many comments on how supportive the home is and a number of relatives continue to visit the home even after their loved ones have passed away. If you would like to discuss this further I would be happy to talk in more detail with you. I look forward to hearing from you. Best wishes.