I would like to acknowledge the review posted by BB with respect to her Father and his brief time with us in our home. Whilst I cannot agree with the content of the review, I do thoroughly support everyone's right to express their personal views. Equally, I am very pleased to have the opportunity to offer a frank and honest response, and to clarify some of the details raised.<br>As the Home Manager, I have spent many hours talking and sharing with BB, as I have done and continue to do with all members of our community, be they residents, families and their loved ones or our own team members. I did not have to apologise at any stage for the cleanliness of BB's Father, as this was not an issue. We recognise the crucial importance of cleanliness and indeed dignity to the very essence of the quality of life of each and every one of our residents, and the impact that this also has on their loved ones. It will always continue to be one of our highest priorities.<br>In more general terms, we are able to offer a number of different spaces for our residents and their families to be able to spend quality time together. There are two different spacious lounges, (including one with a reminiscence 1950's theme), on the first floor, and another well appointed lounge on the ground floor. These are also supplemented by a conservatory which in itself also leads to our extensive gardens offering a lovely space for all to enjoy.<br>Our home will always strive to offer the dignity, time, respect and the sensitive and appropriate care that our residents and their loved ones deserve and have the absolute right to expect. Equally, respectful and sensitive care is also about maximising and facilitating the choices our residents make, and wherever possible to enable and sustain that process and ability. We also understand that being forced to make a decision on behalf of your Mother, or indeed Father, to perhaps leave family care and their home, and to enter a long term care setting is one of the most emotionally challenging that can be faced in a lifetime... Let's face it, our home is welcoming, friendly, safe, secure and loving, but not the one that folks have spent perhaps the last 30, 40, 50 or 60 years in! Many people express their feelings in many different ways - we get it. <br>Suffice to say, we are pleased to be able to 'set the record straight', and continue to assure all our residents, their families and loved ones of our total and honest commitment to real quality, real care, and making a real difference to the lives of real people.