Thank you for your review, however I understand your review relates to May 2016, as this is when your mother in law was moved.  We are sorry to hear that you were not satisfied with the care, as we understood from the family, through discussions and the notice letter that you were indeed very happy.  We also understand that this issue with the laundry, was brought to our attention, and addressed and resolved to the satisfaction of all parties.  If this has been misunderstood, please do not hesitate to get in touch with us directly.