Many thanks for your comments. We welcome your comments which will help us to improve our care services.<br><br>We are sorry that in this instance you have marked the safety/security as "poor", we know you have not raised any issues with this previously so we would love to hear more from you about this. So if there is anything you would like to discuss further, please do not hesitate to contact customercare@brighterkind.com or pop into the home to speak to me anytime, my door is always open. Many thanks, Maxine Spincer, Home Manager.